Noticeboard

Clinical System Down

Please note that that the surgery clinical system is currently down - this is a national problem and being dealt with behind the scenes. The phone lines are open but we cannot access medication information or test results so please do not call regarding either of these.  We understand that this is frustrating and apologise for the inconvenience. We will up date you as soon as this is fixed.

COVID Scam

There have been a number of reports in the press about scammers trying to exploit fears about Covid-19 to extort money or steal bank details or other information.

The COVID-19 vaccine is free of charge on the NHS and is only available through your GP or authorised centres. We will never ask for:

  • your bank account or card details
  • your pin or banking password
  • copies of personal documents to prove your eligibility for a vaccine, such as your passport, driving licence, bills or pay slips

If you get a suspicious email or phone call, Report It

COVID Vaccines - for information please see p3 in Further Information Section

Repeat Medication - please don't telephone the surgery to order repeat medication. The Prescriptions tab at the top of the website has the details of how to order your repeat medication.

Face Coverings: In order to help keep patients and staff safe Thaxted Surgery asks that anyone coming into the surgery wears a face covering over their nose and mouth - this does not have to be a mask, a scarf or bandana can also be worn.

Attending the Surgery: Please only come into the surgery to attend a booked appointment or to collect medication, once you have been advised that it is ready. For all other enquiries please phone first.

In order to limit the number of people in the surgery at any one time and to maintain safe social distancing could all visitors to the surgery come alone if possible rather than accompanied by friends or family. Thank you

Medication Delivery for Patients 

If you are isolating under the current guidelines for Coronavirus and unable to come in and collect your medication contact one of our volunteers.  The link below takes you to a list of volunteers, their contact numbers and the areas they are covering. Please contact them directly to arrange delivery.

Contact List

Medical Certificate for Self-Isolation

Please see below a link to a template for a medical certificate for patients who are currently self-isolating. There is no need to contact the surgery - please download and complete as required.

Medical Certificate for Covid-19

Where to get Help and Support.
The Council for Voluntary Services (CVSU) and UDC has set up a dedicated service to identify those in need and to co-ordinate the volunteer help to support them.  If you need help or wish to offer your services, please contact CVSU:

communityresponse@uttlesford.gov.uk or tel: 03333 408 2118 (8am to 8pm Monday to Friday)

Corona Virus.  

Help us keep our more vulnerable patients safe, and our staff well so that they can continue to provide a service in Thaxted.  

From Monday March 23rd, NHS instructs that only patients who have booked appointments should proceed beyond the entrance lobby.  Call us. Don't drop in. 

Allow 5 days from ordering for medication collection, and call first to check it is ready.  When you arrive to collect, please give your name to the staff member at the door who may ask you to return in 15 to 30 minutes depending on how busy we are.    

This is hard for all of us, and we are diverting as many staff as possible to phones and medication collection, but please bear with us. Keeping our most vulnerable patients safe when they need to see a doctor or nurse has to be our priority. 

If you have a new but persistent cough OR fever OR loss of/ change in smell or taste please do NOT come into Thaxted Surgery.  Check https://111.nhs.uk/service/covid-19. and if it deteriorates ring 111.  

Testing for Coronavirus

Testing is now open to any member of the public with COVID-19 symptoms by visiting nhs.uk/coronavirus or calling 119 to book a test.

For general information on Corona Virus see https://www.nhs.uk/conditions/coronavirus-covid-19/

Practice Policies

Confidentiality & Medical Records

Locked blue folderThaxted Surgery collects personal data of its registered patients in order to provide the best possible health care to those patients. Our Data Privacy notice, pasted below, explains how we use your data, how and when we share your data, how we protect your data, and your rights in relation to your data.  

Patient Data Privacy Notice

Childrens Data Privacy Notice

Infection Control

Infection Control Statement - December 2019

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Safeguarding

Thaxted Surgery is committed to protecting Children and Vulnerable Adults and we make their welfare our highest priority. Where additional support is necessary this will include working with other agencies. If you have any concerns about a child or Vulnerable adult please speak to your GP or Practice Management.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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