Clinical System Down
Please note that that the surgery clinical system is currently down - this is a national problem and being dealt with behind the scenes. The phone lines are open but we cannot access medication information or test results so please do not call regarding either of these. We understand that this is frustrating and apologise for the inconvenience. We will up date you as soon as this is fixed.
There have been a number of reports in the press about scammers trying to exploit fears about Covid-19 to extort money or steal bank details or other information.
The COVID-19 vaccine is free of charge on the NHS and is only available through your GP or authorised centres. We will never ask for:
- your bank account or card details
- your pin or banking password
- copies of personal documents to prove your eligibility for a vaccine, such as your passport, driving licence, bills or pay slips
If you get a suspicious email or phone call, Report It
COVID Vaccines - for information please see p3 in Further Information Section
Repeat Medication - please don't telephone the surgery to order repeat medication. The Prescriptions tab at the top of the website has the details of how to order your repeat medication.
Face Coverings: In order to help keep patients and staff safe Thaxted Surgery asks that anyone coming into the surgery wears a face covering over their nose and mouth - this does not have to be a mask, a scarf or bandana can also be worn.
Attending the Surgery: Please only come into the surgery to attend a booked appointment or to collect medication, once you have been advised that it is ready. For all other enquiries please phone first.
In order to limit the number of people in the surgery at any one time and to maintain safe social distancing could all visitors to the surgery come alone if possible rather than accompanied by friends or family. Thank you
Medication Delivery for Patients
If you are isolating under the current guidelines for Coronavirus and unable to come in and collect your medication contact one of our volunteers. The link below takes you to a list of volunteers, their contact numbers and the areas they are covering. Please contact them directly to arrange delivery.
Medical Certificate for Self-Isolation
Please see below a link to a template for a medical certificate for patients who are currently self-isolating. There is no need to contact the surgery - please download and complete as required.
Medical Certificate for Covid-19
Where to get Help and Support.
The Council for Voluntary Services (CVSU) and UDC has set up a dedicated service to identify those in need and to co-ordinate the volunteer help to support them. If you need help or wish to offer your services, please contact CVSU:
firstname.lastname@example.org or tel: 03333 408 2118 (8am to 8pm Monday to Friday)
Help us keep our more vulnerable patients safe, and our staff well so that they can continue to provide a service in Thaxted.
From Monday March 23rd, NHS instructs that only patients who have booked appointments should proceed beyond the entrance lobby. Call us. Don't drop in.
Allow 5 days from ordering for medication collection, and call first to check it is ready. When you arrive to collect, please give your name to the staff member at the door who may ask you to return in 15 to 30 minutes depending on how busy we are.
This is hard for all of us, and we are diverting as many staff as possible to phones and medication collection, but please bear with us. Keeping our most vulnerable patients safe when they need to see a doctor or nurse has to be our priority.
If you have a new but persistent cough OR fever OR loss of/ change in smell or taste please do NOT come into Thaxted Surgery. Check https://111.nhs.uk/service/covid-19. and if it deteriorates ring 111.
Testing for Coronavirus
Testing is now open to any member of the public with COVID-19 symptoms by visiting nhs.uk/coronavirus or calling 119 to book a test.
For general information on Corona Virus see https://www.nhs.uk/conditions/coronavirus-covid-19/